"Counseling" is the second episode of the seventh season of the American comedy television series The Office, and the show's 128th episode overall. Written by B.J. Novak and directed by Jeffrey Blitz, the episode aired on NBC in the United States on September 30, 2010. It was viewed by 7.36 million people.

In the episode, Michael is forced to have six hours of counseling with Toby after he physically reprimanded Luke, but Michael refuses to make Toby's job easy. Meanwhile, Pam attempts to finagle a promotion to office administrator and Dwight boycotts the Steamtown Mall after a shop owner refuses to serve him. This episode has received mostly positive reviews.


Michael is forced to have six hours of counseling with Toby after he physically reprimanded Luke, but Michael refuses to make Toby's job easy. One hour in, Michael realizes that if he just sits there and stares at Toby that he will get no credit for being there, so he begins telling ridiculous stories. Toby sneakily suggests they stop the counseling, play some games and "talk" to pass the rest of the 6 hours. Oddly enough, Michael lets his guard down and opens up to Toby about his personal history and relationships with people, and Toby makes an important discovery that Michael needs to be liked. Michael realizes what is happening, ends the counseling session, and yells at Toby. Toby gives up, gives Michael the official form to send to corporate, allowing him to fill it out however he wants. In his haste, Michael accidentally indicates on the form that he is severely depressed and suicidal.

Meanwhile, Pam realizes that although she has her dream job of salesman, a position she fought for a few seasons back, that she just might not be cut out for it after all since she makes few sales and very little money. A chance visit from a vendor gives her an idea to finagle a promotion to office administrator, hopefully for some added income. She informs Gabe of her promotion "from a few months back" and tells him she hasn't been paid accordingly, to which Gabe promises her he'll get the missing wages if she can get all of the department heads to sign off on it. While she's busy convincing everyone that she has become the new administrator, Gabe catches on that she might be lying, and confronts her about it. Using a strategy she learned from watching Poker, she stands her ground against Gabe and becomes 'de facto' Office Administrator.

Dwight has decided to boycott the Steamtown Mall after a shop owner refuses to serve him, going so far as to cancel orders to businesses there. Jim and the rest of the office convince Dwight to get revenge on the shop owner by making Dwight appear to be high-class as Julia Roberts did in the film Pretty Woman ("Beautiful Girl" according to Dwight). Using tips from the rest of the office to make himself appear more sophisticated, Dwight, with Jim and Andy, return to the shop. It is revealed Dwight came by with beet juice soaked hands, easily confused for human blood, and was refused service on security grounds. The group leaves somewhat embarrassed, but not before Dwight buys what he came here for: a pewter wizard holding a crystal ball.

At the end of the episode, Micheal is told that he accidentally indicated he was majorly depressed by Toby. Although he initially blames Toby for the mishap, he turns his ire to Gabe, even making Toby laugh. Michael openly offers to return to the break room with Toby and "bang this out". We see them both talking and drawing pictures at the end of the episode.

Cultural ReferencesEdit

  • Dwight's daycare center is called "Sesame Avenue Daycare Center For Infants And Toddlers", which was probably inspired by the name of the long-running American children's TV series Sesame Street.
  • At Dwight's daycare, a poster for the American hip hop and horrorcore duo Insane Clown Posse is hung on the wall; however, Dwight has scribbled out the words "Insane" and "Posse" to make it fit into the daycare.
  • Dwight's subplot is inspired by as Julia Robert's character did in the film Pretty Woman. Dwight even attempts to use Roberts's line, "Big mistake", but instead renders it as "You made a big mistake. Huge!"
  • During Michael's counseling session, he sardonically tells Toby that he was probed by ALF, the alien star of the eponymous television series.
  • Michael says he was raised by wolves (much like a feral child), but then quickly changes his story to hint that he's a werewolf.
  • Erin misunderstands the point of disposable cameras by throwing away the entire thing, instead of just the roll of film after it's been developed.
  • Michael and Toby later pass the time playing Connect Four.
  • Darryl notes to Pam that he saw a TLC show about Kate Walsh's home office, and he wants one similar.
  • Ryan's talking head is a variety of "deep thoughts" that fit his recent hipster persona.

Connections to previous episodesEdit

  • Jim and Pam have to drive to a day care on the other side of the town, as opposed to the one really close by the office that they visited in the episode "Sabre". This is because they "failed their interview" after Jim walked in on the day care director in the bathroom on the toilet.
  • Pam's poor performance in sales has been a problem since she became a sales rep for Dunder Mifflin in "Broke".
  • Pam asks Gabe to just tell her if he needs a new chair, taking power into her own hands after years of trying to convince Michael to order her a new chair, like in episodes "Chair Model" and "The Surplus".


[1][2]"Counseling" was written by B. J. Novak, who also plays Ryan on the show. It was directed by Jeffrey Blitz, who had worked on several previous episodes of The Office. "Counseling" features Eric Zuckerman, Vincent Angelo and Michael Schur in guest appearances as a store teller, a vendor and Mose Schrute, respectively.


In its original American broadcast, "Counseling" was viewed by an estimated 7.36 million viewers with a 3.7 rating/10% share among adults between theages of 18 and 49 decreasing in a million viewers and 14% in the 18–49 demographic from the previous episode.[3][4]

Joel Keller of TV Squad called it a "vast improvement" from last week's episode.[5]


Main castEdit

Supporting castEdit

Recurring castEdit

Guest castEdit

  • Eric Zuckerman as Store Salesman

External linksEdit

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